Accesing rugged som

BotBlox Hardware
,
1

Hello, I’m trying to access the rugged som, however I can’t reach it.

It is connected to the botblox switch rugged.

Firstly, I have tried using ethernet, and it would not ping. I used the default ip address. So accecing the web gui wasn’t an option..

Secondly, I have tried using the uart console. The switch is powered up separately. Unfortunately, I could not see any boot message in putty. Though, the ftdi cable I used did work (I connected the TX and rx in the converter, and saw letters in putty). And going though the settings in putty, it seemed right:

8 databits

1 stop bit

No parity

No flow control

Do I need to flash it so it will work? What could be the problem?

I have read a post about needing to flash the son with an empty firmware, to be able to ping it (when connected to the switch rugged) - link. Could it be the problem? Bus still, it does not explain the fact I can’t access through uart..

Thanks in advance

2

Hi Layla,

Check 1: Can you check how you ave assembled the SwitchBlox Rugged and Rugged SOM? You must use the header in a “right-justified” position, as in the image below. (Datasheet page 12)

image
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Check 2: There is a bug with firmware running on SwitchBlox Rugged that sometimes causes issues on the I2C bus that Rugged SOM uses to communicate with SwitchBlox Rugged. We issued a firmware update in May 2026 to solve this, so you might be using an older firmware.

To solve this, you will need to do a firmware update on SwitchBlox Rugged. Please can you follow the steps in the page below to update the firmware.

Also, if you let us know the date you placed the order we can check if you have a unit that is running the older firmware.