# Cannot connect to SwitchBlox Industrial using ARIES

**URL:** <https://forum.botblox.org/t/cannot-connect-to-switchblox-industrial-using-aries/50>\
**Category:** BotBlox Hardware\
**Tags:** switchblox-ind\
**Created:** [August 17, 2023, 4:26pm UTC](https://forum.botblox.org/t/cannot-connect-to-switchblox-industrial-using-aries/50 "2023-08-17T16:26:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![botblox\_admin](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.botblox.org/botblox_admin/32/1_2.png) [@botblox\_admin](https://forum.botblox.org/u/botblox_admin)\
**Post date:** [August 17, 2023, 4:26pm UTC](https://forum.botblox.org/t/cannot-connect-to-switchblox-industrial-using-aries/50/1 "2023-08-17T16:26:53Z")

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_– Copied from a customer email –_

I managed to connect to the Switchbox Industrial using the Brainbox and the DFR0845. However, when I write any changes to a port and then read them back nothing changes. When I also read the Botblox Device, the Chip ID, Board Type and Firmware Revision do not populate?

Reading the datasheet, it mentions “Running SwitchBlox Industrial in a managed switch application requires configuring the IP175GHI onboard over SMI” Is this the case?

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<div class="post-metadata">

**Author:** ![josh\_elijah](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.botblox.org/josh_elijah/32/568_2.png) [@josh\_elijah](https://forum.botblox.org/u/josh_elijah)\
**Post date:** [August 17, 2023, 4:35pm UTC](https://forum.botblox.org/t/cannot-connect-to-switchblox-industrial-using-aries/50/2 "2023-08-17T16:35:35Z")

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The fact that the Chip ID does not populate implies that your computer doesn’t have a serial connection correctly setup.

Have you been through the troubleshooting steps in the link below, specifically point 6.2?

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We need to make sure your computer sees a COM port first, and you select that same COM port in the ARIES software.